IT Management and System Administration

Many organizations spend a great deal of time simply maintaining their network infrastructure or server infrastructure and resolving routine incidents that disrupt service to their end users. We can alleviate this problem with our highly structured program to monitor, maintain and enhance your network with both remote and on-site services.

 

Our specialized technicians will complete routine checks to ensure potential errors and problems are identified early, and on-going updates are implemented before issues become severe.

 

We have refined our techniques over the past 20+ years to deliver this service at a cost far lower than most companies can justify with their own staff.

 

Backfilling for holidays is also available.

 

If an IT problem has you or your team stumped, or even if you just want a second opinion, please call us, we've been doing this for a very long time, and have industry connections we can tap to solve even the most difficult problems.

 

Rates

IT Management: $125/hr

Senior System Administrator: $165/hr (Windows / Linux)

System Administrator: $125/hr

IMAC (Install, Move, Add, Change) Project Technician: $90/hr

Solution Architect: $165/hr

VMWare / Hyper-V $165/hr

 

Remote Support (Click here) Call us at (780) 413-1815 for a code

 

Credit Card Payments Accepted (Visa, MasterCard, Amex)

Desktop Support

  • First level support to all workstation and laptops including Microsoft O/S, Linux, MS Office, Anti-Virus, File and Print as well as device driver and minor hardware issues.
  • First level (best effort) support to non-Microsoft software, working with vendors for support and solutions.
  • Ensure Microsoft software is at most recent approved levels on all workstations.
  • Ensure virus and malware definitions are at most recent approved revision on all workstations.
  • Address miscellaneous user issues raised by site contact.

 

 

Network and Server Support

  • Scheduled server and network maintenance including domain controller(s), terminal server(s), exchange servers, mail servers, spam filters, firewalls and network devices.
  • Ensure all updates are at most recent approved levels.
  • Check event logs, research entries and take appropriate action.
  • Ensure backup processes are running to completion as documented.
  • Perform system maintenance.
  • Ensure firewall firmware updates are at most recent approved revision.
  • Ensure virus updates are at most recent approved revisions.
  • First level (best effort) support to non-Microsoft software, working with vendors for support and solutions.
  • General support for over all IT health.

 

After Hour server and network support

  • 5:00pm to 7:30am
  • Billed at 1x5 times the normal rate

 

Certifications

A+, Server+, Security+, MCSA, MCSE, VCP

Mailing Address: #611, 17008 - 90 Ave NW, Edmonton, Alberta, Canada T5T 1L6

Tel: +1 (780) 413-1815

Western Canada Internet is a division of 1593802 Alberta Inc.

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