Policies and Restrictions Western Canada Internet (WCI) / 1593802 Alberta Inc.
General Restrictions, Web pages, etc.
While we do not support censorship we do not support offensive material. Put simply this means all graphics must be in good taste, and text content must be reasonable and not put out to offend. Western Canada Internet may not be used for unlawful purposes, including those, which constitute a criminal offence or give rise to civil liabilities.
It is understood that all services and products are provided on a Best Efforts basis with no SLA/SLO offered.
Certain aspects, including but not limited to: Forms, Graphics, Fonts, etc. of any website we design for you are tied to our online accounts with companies like Adobe or Google, if your relationship with us ends you will need to obtain these accounts at your own cost for your website to continue functioning. WCI will give the client a reasonable amount of time to procure these accounts on their own before deactivating. This time frame is not to exceed 30 days.
All accounts are subject to data transfer limitations, there will be a surcharge of a rate negotiated in your contract, should there be no rate negotiated the base rate is determined to be $15/GB or portion there of.
Hacking (Including virus and trojan infection)
Hacking (the act of attempting to gain unauthorized access to computer systems) will not be tolerated INCLUDING any hacking done by viruses or trojan horse programs on your computer. The client is 100% responsible for anything your account does, any reports of users attempting to hack Western Canada Internet or other systems will be investigated, and if substantiated the user will be terminated without refund.
Email / SMS / Usenet (news)
Spam (unsolicited commercial email / usenet posting OR Bulk mailing through our server or a link to your WCI hosted domain or page in email sent from another provider.) will not be tolerated, no exceptions. Users found to be spamming will have their account terminated without warning, and without refund.
A clean up fee of no less than $500.00 will be applied to all accounts who send spam or bulk email.
Email should not be left on the server. We presently limit the amount of mail you may receive based on your plan, however this does not mean you may store mass amounts of old mail on our server, download it, read it, then delete it from the server (you still keep your local copy)
Western Canada Internet reserves the right to delete customer's email, which may or may not have not been read for more than one (1) month or which have been read but not removed by the customer for more than five (5) days, or any email that is determined by Western Canada Internet to be causing problems with the customers mailbox (e.g corrupt messages or LARGE messages preventing the customer from downloading email.)
Users must use their real return address when sending email (this way YOU get your bounced mail, not us)
Effective May 1, 2019 outbound email that is sent through or generated by our servers, including but not limited to web site forms, automated notifications, and mail relay service, is processed through Sendgrid, a corporation with servers based in the USA. SMS is processed through Twilio, a corporation with servers based in the USA.
We will provide the customer with full service technical support for their WCI email account, however it is not our intention to teach the customer how to use their computer. The customer is assumed to be familiar with their operating system, and the basics of operating their computer. Our houry rate for email related telephone service is $125/hour or portion there of.
Domain names transfers away
Relationships end, you want to go it on your own, or you have a cousin, niece, or nephew who is a web designer - etc, we understand that, but please remember that just because you've chosen to move your name away, doesn't mean we will help you move it away for free. We will provide the client with the registrar transfer away code at no cost to the email address we have on file. With this code you are able to transfer your name away without our intervention. We will provide the customer with full service technical support for their WCI registered domain name while it is hosted on our servers, however it is not our intention to teach the customer how to use or how to transfer their domain name to another registrar. The customer is assumed to be familiar with the domain name process, and the basics of moving their name to the registrar of their choice. Our hourly rate for domain related telephone service is $125/hour or portion there of with a $250.00 minimum for transfers away.
We don't want to see you go, but if you're planning on transferring away, we strongly advise you to transfer away before your name expires.
No Refunds. Should an exception arise, and refund be granted all refunds are subject to a minimum 25% fee and must be accompanied by the original receipt. Refunds to credit cards and debit cards require the original card and card holder to be present in our office.
All refunds are dependent on the amount of service provided. Telephone technical support provided is considered in the amount of any refund given.
Note: If termination of the account is a result of the client violating Western Canada Internet policies, No refund will be given. If Western Canada Internet incurs any costs with respect to your actions on the Internet, including but not limited to spamming, virus complaints, hack attempts, hate mail, mail bombs etc. there will be an additional charge to compensate Western Canada Internet for any time needed to correct the situation.
Some computer systems may require that our technicians provide support. i.e. hardware conflicts etc. This support is be provided at our current rates.
Payment for service is required on or before the renewal date for the following period. If payment is not received on time, the account may be automatically disabled by the system on the due date. The account will then be removed from the system after 10 days. However if circumstances arise that you cannot meet the payment due date, please get in touch with our office before the due date to make other arrangements. A 48hr grace period may be given if circumstances warrant.
A $50.00 Service Fee will be charged for all NSF cheques.
Payments by Visa, Mastercard, AMX should have sufficient funds to cover payment.
Please inform us of New, Lost or Expired Cards. Payments by cash, cheque, or debit card must be made on or before your due date
Western Canada Internet is not responsible for the accuracy or content of the Internet, websites that it hosts or designs, and is not liable for loss or damages incurred by or caused by same, Western Canada Internet reserves the right to refuse or cancel service to anyone without reason and change restrictions without notice. Non-enforcement of a particular policy does not mean that Western Canada Internet condones or agrees with the action nor that the policy will not be enforced in the future.
Western Canada Internet makes no warranties of any kind, whether expressed or implied, for the services it is providing. Western Canada Internet also disclaims any warranty of merchantability or fitness for a particular purpose.
Western Canada Internet assumes no liability and you agree to hold it and its related companies owners, and staff harmless from any liabilities or losses that may occur due to using its services, or due to service interruption, disruption or termination.
In the event that Western Canada Internet is found liable in a court of law for any action or lack of action related to your account, you agree that our liability is limited to $100 or the price of the current months service fee, whichever is greater.
In the event that any portion of this agreement is held to be invalid or unenforceable, the invalid or unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect.
Use of Western Canada Internet services constitutes acceptance of this Agreement.
We pass through all AUP's from our upstream providers you are bound by their terms and conditions some are located here